EXIMPLACE Knowledge Base

Frequently Asked Questions

Everything you need to know about our AI credits, pricing, lead accuracy, account usage, and trade platform security.

Showing all 12 questions Click any question to view answer
01
Credits & Pricing

Where can I use my Credits?

Your Credits can be used across multiple AI-powered features, including:

  • Global Buyers & Suppliers
  • Find Manufacturers
  • Export–Import Experts AI

Your Credits are not limited to finding buyers only.

02
Credits & Pricing

What happens to my unused Credits if my Premium Plan expires?

Your unused Credits will remain in your account, but you cannot use them while your Premium Plan is expired.

To use your existing Credits again, you need to renew your Premium Plan for the next year at ₹3,500/year.

03
Credits & Pricing

Can I purchase additional Credits?

Yes. You can purchase additional Credits anytime at ₹1 per Credit.

There is no fixed limit on how many additional Credits you can purchase.

04
Leads & Partners

What is the accuracy of the leads?

These are potential leads and not direct client data or a guaranteed buyer database. Companies listed may be potential clients based on available information.

05
Credits & Pricing

What does 1 Credit mean?

1 Credit = ₹1

A Credit can be consumed when using eligible AI-powered features on Eximplace, depending on the particular feature.

06
Credits & Pricing

Can I buy more Credits after using my 1,000 FREE Credits?

Yes. Once your included Credits are used, you can purchase additional Credits whenever required.

Additional Credits: ₹1 per Credit

07
Leads & Partners

Is a Free Trial available?

Yes. A Free Trial is available with limited features and for a limited time period.

08
Account & Security

Can I use one account on multiple devices?

No. One Premium account is intended for one user.

Multiple-device or unauthorized account sharing may trigger our security system and can result in account suspension or blacklisting.

09
Account & Security

Is my data and document information safe?

Yes. Your data and documents are kept secure and are not shared with third parties.

Your uploaded documents and business information remain associated with your account and are protected through platform security measures.

10
Leads & Partners

Are the Manufacturers, Suppliers, Logistics Partners and CHA/FF genuine?

The manufacturers, suppliers, logistics partners and CHA/FF listed on the platform are businesses/service providers that may be actively working in their respective fields.

However, users should communicate with and independently verify any company or service provider before entering into a business transaction.

Eximplace helps you discover and connect with potential business partners; it does not guarantee their transactions, pricing, quality, or business commitments.

11
Credits & Pricing

Does ₹3,500 include Credits?

Yes. The ₹3,500/year Premium Plan includes 1,000 Credits FREE.

Additional Credits can be purchased separately at ₹1 per Credit.

12
Credits & Pricing

Is ₹3,500 a one-time payment?

No. ₹3,500 is the annual Premium Plan fee and provides Premium Platform access for one year.

Your included Credits remain associated with your account, but an active Premium Plan is required to use them.

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